If you are not satisfied with your store purchase, simply return the merchandise within 7 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges. Please also see below regarding original packaging required for return. For returns after 7 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item. All returns are subject to verification system approval. Once a product has been installed, it cannot be returned. Casa Floor & Decor is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation.
If approved, for all approved returns:
All items marked Special Order adhere to our Special Order return policy. On Special Order return the merchandise must be return within 3 days of purchase with a valid sales receipt. Returns must be unopened and in its original purchased packaging and quantity. All Special Order returns/exchanges require a 15% restocking fee be charged to the customer.